About Easy Diet Diary Connect - Frequently Asked Questions

Who is Easy Diet Diary Connect for?

Easy Diet Diary Connect is for dietitians and other health professionals who are engaging with clients to manage their diet. 

Why do I need Easy Diet Diary Connect?

Easy Diet Diary Connect helps you monitor your clients. You can see their diary content in real time, at any time, from anywhere with an internet connection. See the foods they are recording and check their weight progress.

What do I need to run Easy Diet Diary Connect?

Easy Diet Diary Connect runs on most web browsers including Chrome 39, Internet Explorer 11, Safari 8, Firefox 33 or later. 

What do my clients need to do?

To share their food diary with you using Easy Diet Diary, your client will need to:

  1. Accept your email invitation.
  2. Install the Easy Diet Diary app on their iPhone, iPod Touch or iPad, with iOS8.
  3. Set up an Easy Diet Diary account (using the email address on the invitation) and sign in.
  4. Start using Easy Diet Diary to record their foods.

Detailed instructions for your clients on getting started with Easy Diet Diary and sharing their diary with you

Where can my clients get help for using the Easy Diet Diary app?

Your clients can access help to set up and use Easy Diet Diary on the Easy Diet Diary support site.

How much does Easy Diet Diary Connect cost?

It's free to sign up to Easy Diet Diary Connect and use it for up to 5 clients. This is the free Basic Plan. To work with more than 5 clients, you need to upgrade to a paid subscription.

How do I upgrade my subscription?

Once you are signed up to the Basic Plan, you can upgrade at anytime from within Easy Diet Diary Connect. How to upgrade

How do I cancel my subscription?

You can cancel your subscription at any time. How to cancel your subscription 

Can I download the data from Easy Diet Diary Connect?

There is no option to download data from Easy Diet Diary Connect at present. In the meantime if you would like to view your clients data in FoodWorks Professional, your client can send you their diary. More information

 

 

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